Refund policy

herascrape is prepaid in USD. Each billable call deducts its price. Balance does not expire, there is no subscription, and minimum deposit is $5; some networks have a higher minimum shown at checkout.

Only 2xx responses are charged. A 403, 404, 429 or other error leaves balance untouched. There is nothing to refund for an unbilled call.

Within 14 days of a deposit you may cancel and request return of unused paid balance. Statutory withdrawal rights, required express requests for early performance, proportionate charges for supplied service and refund deadlines take precedence.

Ordinarily, successful calls are not refunded merely because you change your mind: the requested data was retrieved and delivered and retrieval costs incurred. This does not exclude legally required remedies for defective, misbilled or non-conforming service. HTTP success alone does not override those rights.

Voluntary refunds are assessed case by case. Tell support why you are requesting one; we explain our decision. Mandatory rights are not subject to discretion.

For voluntary refunds, we agree a supported coin, network and destination address. Conversion normally uses the rate when sent; fees may be deducted if agreed and lawful. Statutory refunds follow applicable rules on method, timing and fees. An alternative method requires agreement where required and must not impose unlawful fees. Never provide a seed phrase or private key.

Signup grants and bonuses have no cash redemption value. Refunds exclude promotional amounts and cannot exceed unused eligible paid balance. We explain how paid and promotional usage is allocated.

Suspension does not automatically forfeit unused paid balance. We may investigate abuse before deciding its treatment, subject to law. Supplied calls remain chargeable except where a remedy is due.

Email support@herascrape.com from your account address or contact @herascrape_support_bot. Include deposit details and relevant request identifiers for billing errors. We aim to acknowledge within a few business days. Nothing removes mandatory consumer rights.

support@herascrape.com, or @herascrape_support_bot on Telegram.